REFUNDS & CANCELLATIONS
Spots will not be reserved in a class until payment has been received unless special arrangements have been made in advance. Students may withdraw from a class by contacting Critical Impact Group up to 30 days from the start of the course and receive a refund or have their tuition applied towards another course. Inside 30 days, refunds will not be issued. In limited circumstances, we may be able to apply your tuition towards another course, if we can fill your spot in the course you registered for. No call, no shows on the day of training will under no circumstance receive refunds or credit towards another class.
Our intent here is not to be harsh or unfair. However, for students to commit to training, advance plans must be made. When a student purchases a course and then does not show up or cancels within 30 days of a class, it is difficult for others to make plans to train on short notice. An unfilled spot in a course not only hurts our ability to stay in business, it prevents another individual from receiving training.
By enrolling in a Critical Impact Group LLC training course, you consent to having your photograph or video of you taken, that may be used for training, marketing or other business related purposes by Critical Impact Group LLC, without fee, compensation, claim or rights for all perpetuity. We understand some students may not want their photo taken due to safety, security or privacy concerns. We respect this - if you would not like to have your photo taken or used in the manner described above, please contact us at firstname.lastname@example.org
Critical Impact Group LLC, its owners, employees, contractors and anyone else working for the company reserves the right to deny any student training without cause. We reserve the right to remove any student from a course for unsafe conduct, rule violations, horseplay, being under the influence of intoxicants or legal or illegal drugs, or any other reason that we believe may jeopardize the safety of the student, or anyone else in the course.
Students who fall behind in the class or cannot perform certain skills adequately as required for a specific class may be removed from class, may be required to run the course "Dry" (unloaded), or watch. This is not done as punishment, simply because certain courses cannot be held up for prolonged periods of time, reducing the ability of the remaining students to learn.
Minor safety or range rule violations will generally be given a warning. Repeated minor violations may result in a students being removed from class. Major safety violations will result in students being removed from class without a prior warning.
MIL/LE RESTRICTED COURSES
Some people ask why certain courses are MIL/LE restricted. Most often, this is due to the rules of the range that is hosting the course. Most law enforcement and military ranges do not allow non-sworn / civilian shooters due to insurance policy reasons, which are beyond our control.
The other reason, is that in many classes, much of the material, is frankly, boring and not applicable to private citizens. In many of our law enforcement courses, we discuss things like case law, policies and procedures, etc that just don't have relevance to non-sworn shooters. Other times, the tactics we teach, while not secret by any means, just don't apply to private citizens. Because of this, less citizens are typically interested in attending these courses, meaning it is harder for us to fill them.
Ultimately, with limited resources, we have to make decisions on how to maximize our ability to provide relevant, high-quality training to a variety of groups and individuals. We have chosen to focus on providing training that is most applicable to the real-world "mission" of law enforcement, military personnel and private citizens. While we constantly hear our courses are "fun," that is a side effect of providing high quality training, There are many other companies out there (and we can certainly recommend some) that are in the business of "Edu-tainment" - in other words, having fun taken a priority to learning. There's nothing wrong with that, we just believe we can have a greater impact by sticking to our core mission.