TERMS, POLICIES & CONDITIONS

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 REFUNDS & CANCELLATIONS

Spots will not be reserved in a class until payment has been received unless special arrangements have been made in advance. Students may withdraw from a class by contacting Critical Impact Group up to 30 days from the start of the course and receive a refund or have their tuition applied towards another course. Inside 30 days, refunds will not be issued. In limited circumstances, we may be able to apply your tuition towards another course, if we can fill your spot in the course you registered for.  No call, no shows on the day of training will under no circumstance receive refunds or credit towards another class. 

Our intent here is not to be harsh or unfair. However, for students to commit to training, advance plans must be made. When a student purchases a course and then does not show up or cancels within 30 days of a class, it is difficult for others to make plans to train on short notice. An unfilled spot in a course not only hurts our ability to stay in business, it prevents another individual from receiving training.

HOSTING COURSES

Each hosted course is negotiated on a case-by-case basis. Hosts may receive special rates on training. Per our refund and cancellation policy above, paid host seats in a course will not be refunded if the host cancels the course within 30 days of the start date. If Critical Impact Group LLC cancels a class for any reason, hosts will be provided a full refund.

MEDIA RELEASE

By enrolling in a Critical Impact Group LLC training course, you consent to having your photograph or video of you taken, that may be used for training, marketing or other business related purposes by Critical Impact Group LLC, without fee, compensation, claim or rights for all perpetuity. We understand some students may not want their photo taken due to safety, security or privacy concerns. We respect this - if you would not like to have your photo taken or used in the manner described above, please contact us at info@criticalimpactgroup.com

COURSE CONDUCT

Critical Impact Group LLC, its owners, employees, contractors and anyone else working for the company reserves the right to deny any student training without cause. We reserve the right to remove any student from a course for unsafe conduct, rule violations, horseplay, being under the influence of intoxicants or legal or illegal drugs, or any other reason that we believe may jeopardize the safety of the student, or anyone else in the course.

Students who fall behind in the class or cannot perform certain skills adequately as required for a specific class may be removed from class, may be required to run the course "Dry" (unloaded), or watch. This is not done as punishment, simply because certain courses cannot be held up for prolonged periods of time, reducing the ability of the remaining students to learn.

Minor safety or range rule violations will generally be given a warning. Repeated  minor violations may result in a students being removed from class. Major safety violations will result in students being removed from class without a prior warning.

PRIVACY POLICY

Privacy Policy Last updated: August 18, 2021. Critical Impact Group LLC ("us", "we", or "our") operates https://criticalimpactgroup.com (the "Site"). This page informs you of our policies regarding the collection, use and disclosure of Personal Information we receive from users of the Site. We use your Personal Information only for providing and improving the Site. By using the Site, you agree to the collection and use of information in accordance with this policy. Information Collection And Use While using our Site, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to your name ("Personal Information"). Log Data Like many site operators, we collect information that your browser sends whenever you visit our Site ("Log Data"). This Log Data may include information such as your computer's Internet Protocol ("IP") address, browser type, browser version, the pages of our Site that you visit, the time and date of your visit, the time spent on those pages and other statistics. In addition, we may use third party services such as Google Analytics that collect, monitor and analyze this … The Log Data section is for businesses that use analytics or tracking services in websites or apps, like Google Analytics. For the full disclosure section, create your own Privacy Policy. Communications We may use your Personal Information to contact you with newsletters, marketing or promotional materials and other information. The Communications section is for businesses that may contact users via email (email newsletters) or other methods. For the full disclosure section, create your own Privacy Policy. Cookies Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer's hard drive. Like many sites, we use "cookies" to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site. Security The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security. Changes To This Privacy Policy This Privacy Policy is effective as of (add date) and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page. We reserve the right to update or change our Privacy Policy at any time and you should check this Privacy Policy periodically. Your continued use of the Service after we post any modifications to the Privacy Policy on this page will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy. If we make any material changes to this Privacy Policy, we will notify you either through the email address you have provided us, or by placing a prominent notice on our website. Contact Us If you have any questions about this Privacy Policy, please contact us at info@criticalimpactgroup.com

MIL/LE RESTRICTED COURSES

Some people ask why certain courses are MIL/LE restricted. Most often, this is due to the rules of the range that is hosting the course. Most law enforcement and military ranges do not allow non-sworn / civilian shooters due to insurance policy reasons, which are beyond our control.

The other reason, is that in many classes, much of the material, is frankly, boring and not applicable to private citizens.  In many of our law enforcement courses, we discuss things like case law, policies and procedures, etc that just don't have relevance to non-sworn shooters. Other times, the tactics we teach, while not secret by any means, just don't apply to private citizens. Because of this, less citizens are typically interested in attending these courses, meaning it is harder for us to fill them.

Ultimately, with limited resources, we have to make decisions on how to maximize our ability to provide relevant, high-quality training to a variety of groups and individuals. We have chosen to focus on providing training that is most applicable to the real-world "mission" of law enforcement, military personnel and private citizens. While we constantly hear our courses are "fun," that is a side effect of providing high quality training, There are many other companies out there (and we can certainly recommend some) that are in the business of "Edu-tainment" - in other words, having fun taken a priority to learning. There's nothing wrong with that, we just believe we can have a greater impact by sticking to our core mission.